Complaints

Despite everything, it can happen that you can not figure something out, or that you are not satisfied with something. Also then we are of course ready for you. 

You can also directly contact us. 

Withing working hours you can call us on +31 (0)20 6231649

Monday 09:30 - 18:00
Tuesday 09:30 - 18:00
Wednesday 09:30 - 18:00
Thursday 09:30 - 18:00
Friday 09:30 - 18:00
Saturday 10:00 - 17:00
Sunday 12:00 - 17:00

  
ATTENTION: In July en Augustuswe are closed on Sunday.

Besides, we are also closed on Crhistmas, Easter, Ascension Day, Pentecost and Kingsday.


Complaintprocedure

 

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.